DMV Transformation Effort
What is it?
The DMV Transformation Effort (DTE) is a multiyear project to build the Nevada DMV into an industry leader by gradually making most DMV services available online and allowing Nevadans to complete their transactions at their convenience instead of at an office. Our physical locations will remain open, however, for customers who prefer face-to-face service.
The project is centered around improving all aspects of the customer experience when visiting a DMV. It's more than just a system upgrade - it's a restructuring of our entire DMV to better support you while you do business with us.
Partners
The DMV and our partners are rebuilding our Department's customer service and IT infrastructure on the Salesforce platform - a proven and highly-customizable software platform used by thousands of companies worldwide.
The DMV has contracted with two other firms: Slalom is customizing Salesforce for the DMV and Mission Critical Partners is providing oversight and quality assurance.
Other important stakeholders in the DMV Transformation Effort are our own DMV employees, auto dealers, financial institutions, and - most importantly - the public.
While Salesforce is the centerpiece of the DTE, the DMV is rethinking every aspect of our operation. Our Transformation isn't just a systems upgrade - it's a whole new approach to the DMV.
Frequently Asked Questions
Will any DMV offices be closing as most services move online?
No. There will still be transactions — such as first-time ID, VIN inspections and driver exams — that can only be completed in person.
And, the fact is, some customers prefer face-to-face interaction with our staff. The DTE will expand customer access to DMV services by offering more of them online. It won’t replace our brick-and-mortar offices.
Will there be a reduction in DMV staff if most transactions are going online?
No. DMV will need all of its staff and may even require more people as the state grows and the demand for DMV services also increases. DMV employees will continue to oversee complex transactions but many will work online rather than at a counter.
Our staff will have greater flexibility by being able to interact with customers both online and in person.
Will the DTE result in fewer people at DMV offices and shorter lines?
Yes! As Nevada DMV’s service delivery expands and as more customers discover what they can do on the web, there will be less need for people to go to a DMV office. We expect, as word gets around, that more and more people will choose to do their DMV business online, freeing up space at DMV offices for those who still need to do in-person transactions.
Can you give an example of an in-person service that will become available online?
First-time registration and private party vehicle sales are transactions that we plan to make available online. Currently, customers must go in person to a DMV office to complete registration and title transfer of a vehicle purchased from a private party or a vehicle coming from out of state.
See Registration Requirements. Note: we already offer online registration of vehicles purchased from Nevada dealers.
What about kiosks? Is DTE taking their place?
DMV Now Kiosks are staying and are important part of Transformation. Right now, customers can renew their vehicle registrations and even print out the license plate tags from a kiosk. Duplicate registration, driver history printouts and insurance reinstatements can also be processed from a kiosk. We're currently working with our kiosk vendor Intellectual Technology Inc. (ITI) on ways to expand service delivery.
What made you decide to start the DTE now?
Nevada continues to be one of the fastest-growing states and our largest demographic is younger motorists, most of whom desire an online storefront.
We want to keep pace with growth and the demands and needs of our customers. Plus, we don't want a repeat of what happened from the COVID-19 pandemic shutdown. By moving most DMV services online, we'll still be available remotely to serve the majority of our customers if or when the next emergency event occurs.
Why is the DTE going to take multiple years?
The cloud-based technology platform and the planned automation that will result in most DMV services being available online take time to develop and implement.
Most of the new digital features will be introduced at the end of the project, although some improvements will be implemented along the way. The method we are following is known as "agile" development in which small teams build small parts of the system one step at a time.
By the end of the project timeline, most DMV transactions will be available online.