Will any DMV offices be closing as most services move online?
No. There will still be transactions — such as first-time ID, VIN inspections and driver exams — that can only be completed in person.
And, the fact is, some customers prefer face-to-face interaction with our field services staff. Transformation expands customer access to DMV services by offering more of them online. It doesn’t replace brick-and-mortar offices.
Will there be a reduction in DMV staff if most transactions are going online?
No. DMV will need all of its staff and may even require more people as the state grows and demands for DMV services also increase. DMV employees will continue to oversee complex transactions but many will work online rather than at a counter.
Our staff will have greater flexibility by being able to interact with customers both online and in person. Moving to a mostly online storefront will also allow staff to work remotely as needed.
Will Transformation result in fewer people at DMV offices and shorter lines?
Yes! As Nevada DMV’s service delivery expands and as more customers discover what they can do on the web, there will be less need for people to go to a DMV office. We expect, as word gets around, that more and more people will choose to do their DMV business online, freeing up space at DMV offices for those who still need to do in-person transactions.
Can you give an example of an in-person service that will become available online?
First-time registration and private party vehicle sales are transactions that we plan to make available online. Currently, customers must go in person to a DMV office to complete registration and title transfer of a vehicle purchased from a private party or a vehicle coming from out of state.
See Registration Requirements. Note: we already offer online registration of vehicles purchased from Nevada dealers.
What about kiosks? Is Transformation taking their place?
DMV Now Kiosks are staying and are important part of Transformation. Right now, customers can renew their vehicle registrations and even print out the license plate tags from a kiosk. Duplicate registration, driver history printouts and insurance reinstatements can also be processed from a kiosk. We're currently working with our kiosk vendor Intellectual Technology Inc. (ITI) on ways to expand service delivery.
What made you decide to start Transformation now?
Nevada continues to be one of the fastest-growing states and our largest demographic is younger motorists, most of whom desire an online storefront.
We want to keep pace with growth and the demands and needs of our customers. Plus, we don't want a repeat of what happened from the COVID-19 pandemic shutdown. By moving most DMV services online, we'll still be available remotely to serve the majority of our customers if or when the next emergency event occurs.
Why is Transformation going to take four years?
The cloud-based technology platform and the planned automation that will result in most DMV services being available online take time to develop and implement. Plus, we desire public feedback during the project so we can make adjustments to features as we go along.
There's no "big bang" and suddenly the DMV is transformed into a mostly online storefront. New digital features will be introduced gradually during the life of the project. The method we are following is known as "agile" development in which small teams build small parts of the system one step at a time.
Our goal is to transition DMV online gradually. By the end of four years, most DMV transactions will be available online.
Why did the website URL change to dmv.nv.gov?
To be consistent with other state government web addresses—most of which now end in .gov—and align with public expectations. The old web address, established 20 years ago, was named dmvnv.com as an encouragement for motorists to use the website. It was easier to remember than DMV’s first formal URL: state.nv.us/dmv_ps.
With DTE and the web site redesign, the timing was right to make the web address change to dmv.nv.gov.
Customers can still access the new website using the old address, which will continue to work well into the future. Existing bookmarks and links to dmvnv.com are automatically redirected to the new site and most of the pages are in the same place, so no one needs to change their browser shortcuts.