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NEVADA DMV ENHANCES CUSTOMER ACCESSIBILITY IN ALL OFFICES

New resources help customers communicate more easily with staff

CARSON CITY – The Nevada Department of Motor Vehicles (DMV) has introduced and implemented several new accessibility and communication tools in all offices to better serve customers who are deaf, hard of hearing, or need language assistance.

These new and improved resources include:

• Language link interpretation services
• UbiDuo communication devices
• "I Speak" langauge identification cards

“These tools help us provide more accessible and inclusive service for all Nevadans,” said DMV Director Tonya Laney. “Every customer deserves to communicate comfortably and confidently when visiting a DMV office, and these new resources help remove barriers while improving the customer experience.”

Language Link provides access to interpretation services in more than 240 languages, available 24 hours a day, 7 days a week. It is primarily used in the DMV Contact Center as well as administrative hearings where a “live” translator is connected immediately to the call.

In offices, customers can find the “I Speak” identification cards (similar to what the airlines use) to notify employees of additional translation help they may require. In addition, each office is now equipped with an UbiDuo machine, improving face-to-face communication with customers and employees. An UbiDuo is a portable, wireless communication device featuring two displays and two keyboards facing one another without requiring internet or Wi-Fi access.

“Customer service has always remained our top-priority at the DMV,” said Laney. “Our citizens are the backbone of our department, and we want to do everything in our power to truly serve all we can.”

For additional information regarding ADA services, please visit dmv.nv.gov.

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