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DMV Announces "Walk-In Wednesdays"

DMV to Begin Accepting Walk-In Customers on Wednesdays, Makes Saturdays Available for Appointments

CARSON CITY – The Nevada Department of Motor Vehicles is making a change to its policy of only accepting walk-in customers on Saturdays.

Beginning Wednesday, July 12, the DMV will begin seeing customers without an appointment on “Walk-In Wednesdays,” while allowing customers to schedule appointments on Saturdays for the first time ever.

“This change will allow customers who’ve been asking for the flexibility of coming in without an appointment during the week to do so,” said DMV Director Julie Butler. “It also gives our customers who work Monday-through-Friday jobs a chance to book their appointments on Saturdays.” Butler added that many common transactions, such as registration renewals, are available to complete online at dmv.nv.gov through the “MyDMV” service.

“Staffing on Saturdays has always been challenging, but the demand for services on our walk-in day is very high,” Butler explained. “Having the opportunity to serve our walk-in customers on a weekday will allow us to put our best foot forward and ensure we help as many walk-in customers as we can.”

“The bulk of transactions we see being handled on Saturdays are often transactions that can be performed online, without needing to travel to an office or make an appointment,” Butler said. “For those transactions that can’t be done online, we absolutely recommend making an appointment. Walk-In Wednesday should be a last resort.”

Customers making an appointment will find that Wednesdays are unavailable for appointments beginning July 12, and every Saturday from July 15 onward now offers the option to book an appointment.

“One pattern we see with our walk-in days is that customers will start lining up sometimes as early as 3 a.m. to get a return ticket. We strongly advise against doing that. We see lulls in foot traffic in the later part of the morning and the mid-afternoon; if our offices look extraordinarily busy, try coming back in an hour or so if your schedule allows.”

Customers checking in at an office during Walk-In Wednesdays will generally be issued a ticket with a return time; once they return at that predesignated time, they’ll be issued a call number for their turn at a window.

The Nevada DMV utilizes an appointment system to manage the volume of customers it sees at its metropolitan offices in Reno, Carson City, Henderson, and Las Vegas. The DMV encourages anyone seeking services at a metro office to book an appointment early and asks the public to cancel appointments they don’t intend to keep so that other Nevadans can be seen at a service counter sooner. The DMV began seeing customers on an appointment-only basis in 2022.

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