DMV WAIT TIMES DROP BY 42 PERCENT IN ONE YEAR DESPITE INCREASING WALK-INS

Agency is serving more customers in less time

CARSON CITY – The average wait time for walk-in customers at Nevada Department of Motor Vehicles offices dropped more than 42 percent in the last quarter of 2019 while the number of customers served rose by more than 22 percent.

The department’s six largest offices, in Carson City, Las Vegas and Reno, served 436,832 walk-in customers from October through December, 2019, with an average wait of 40 minutes. During the same period in 2018, the DMV served 356,075 walk-ins with an average wait of 69 minutes.

“As Nevada’s population continues to grow, we must think creatively about ways to deliver more government services with fewer resources, and the DMV has risen to that challenge by working tirelessly to decrease average wait times by nearly half an hour for customers across Nevada,” said Governor Steve Sisolak. “Many Nevadans, myself included, have stood in a long line at the DMV in the past, and it’s great to see the DMV implementing state-of-the-art, time-saving tools to ensure our citizens can get back to work, school, or home in as little time as possible.”

DMV Director Julie Butler credits the new lobby management system the DMV put in place last year for the drop in wait times. The QMatic system has greater flexibility and advanced reporting capabilities that enable the DMV to spot bottlenecks and other problems. The department is constantly updating staff allocations and other aspects of customer management to provide the most efficient service possible.

"I'm very pleased with these decreased wait times and the performance of both our new system and our staff," Butler said. "The DMV team is committed to serving our customers as efficiently as possible and we’re doing just that. We will continue to look for innovative ways to serve the motoring public in the years ahead."

The DMV encourages Nevadans to always visit its website first at dmvnv.com. There are more than two dozen online transactions including appointments for office visits.

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